Terms of service
These Terms of Service govern your use of the Velmora website and your purchase of products from Velmora.
By accessing our website or purchasing from us, you agree to these Terms.
Online Store Terms
You may not use our products, website, or services for any unlawful or unauthorized purpose.
You agree not to transmit viruses, malware, malicious code, or otherwise interfere with the operation or security of our website.
Products and Information
We make reasonable efforts to display our products, descriptions, images, pricing, and other information accurately.
However, colors, packaging, appearance, and other product details may vary slightly from images displayed on the website.
We reserve the right to modify or discontinue products, offers, prices, promotions, or product availability at any time.
Pricing and Promotions
All prices are displayed in the currency shown on the website.
Promotional pricing, bundle offers, seasonal promotions, and discounts may be changed or discontinued at any time.
Offers are valid only while they are displayed as active on our website, unless otherwise stated.
Orders
We reserve the right to refuse, limit, or cancel any order at our discretion, including orders that appear fraudulent, abusive, unusually large, or intended for unauthorized resale.
If we cancel an order after payment has been collected, the applicable amount will be refunded.
Billing Information
You agree to provide current, complete, and accurate billing, shipping, and account information when placing an order.
You are responsible for ensuring that your shipping address and contact details are correct.
Shipping
Delivery estimates are estimates only and are not guaranteed delivery dates.
Shipping times may be affected by carrier delays, customs processing, weather, peak shopping periods, holidays, incorrect addresses, or other circumstances outside our reasonable control.
Please review our Shipping Policy for additional information.
Returns and Refunds
Purchases are subject to our Return & Refund Policy.
Eligible Velmora purchases are covered by our 60-Day Money-Back Guarantee, subject to the conditions described in that policy.
Personal Use
Velmora products are intended for normal personal use unless otherwise stated.
Always follow the instructions provided with the product.
Individual experiences and results may vary.
Intellectual Property
All content appearing on the Velmora website, including branding, product names, graphics, images, text, logos, designs, and other materials, belongs to Velmora or its respective licensors and may not be copied, reproduced, distributed, or commercially used without permission.
Third-Party Services
Our website may use or link to third-party services such as Shopify, payment processors, shipping carriers, analytics providers, or other service providers.
We are not responsible for third-party websites, services, policies, or actions outside our control.
Limitation of Liability
To the maximum extent permitted by applicable law, Velmora shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products.
Nothing in these Terms limits rights that cannot legally be limited under applicable consumer protection laws.
Changes to These Terms
We may update these Terms of Service from time to time.
The current version will be posted on this page with the updated revision date.
Contact Information
Questions regarding these Terms may be sent to:
Dispute Resolution and Chargeback Policy
At Velmora, we are committed to resolving customer complaints and payment disputes fairly, promptly, and transparently.
Contacting Customer Support
If you experience an issue with your order, delivery, product, or payment, please contact us at alridabahaoudini8@gmail.com.
Include your order number, the email address used at checkout, and a description of the problem. Photos or other relevant information may help us investigate your request.
Complaint Review and Response Times
We aim to acknowledge customer complaints within 2 business days and provide an initial resolution or progress update within 5 business days whenever possible.
Some investigations, particularly those involving shipping carriers or payment providers, may require additional time.
Order and Delivery Disputes
If your order is delayed, missing, or marked as delivered but has not been received, please contact us.
We will review the available tracking information and investigate the issue with our fulfillment partner or shipping carrier.
Where appropriate, we will arrange a replacement, refund, or other suitable resolution in accordance with our published policies and applicable consumer protection laws.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect item, please notify us and provide photographs where possible.
We will review the issue and arrange an appropriate resolution.
Eligible purchases remain covered by our 60-Day Money-Back Guarantee, as explained in our Return & Refund Policy.
Billing Errors and Unauthorized Transactions
If you notice an incorrect or unfamiliar charge, please contact us so we can investigate.
Where a billing error is confirmed, we will take appropriate corrective action, including issuing a refund when applicable.
If you believe your payment information has been used without authorization, you may also contact your bank or card issuer immediately.
Chargebacks and Payment Disputes
Customers have the right to dispute transactions directly with their bank or card issuer.
When a chargeback is initiated, Velmora may provide relevant transaction records, order confirmations, customer communications, and shipping or delivery evidence to the payment provider for review.
We cooperate with payment providers and card networks to resolve disputes fairly and accurately.
Refunds
Approved refunds will be issued to the original payment method.
The time required for the refunded amount to appear in your account depends on your bank or payment provider.
For refund eligibility and conditions, please refer to our Return & Refund Policy.
Customer Rights
Nothing in this policy limits your statutory consumer rights or your right to dispute a payment through your bank or card issuer.