Refund policy
At Velmora, we want you to feel confident trying our products.
60-Day Money-Back Guarantee
You have 60 days from the date your order is delivered to try your Velmora product.
If you are not satisfied with your purchase within that period, you may contact us to request a refund.
To request a refund, email us at:
Please include your order number and the email address used to place your order.
Once your request has been reviewed and approved, your refund will be issued to your original payment method.
Depending on your bank or payment provider, it may take several business days for the refund to appear on your account.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at alridabahaoudini8@gmail.com.
Please include your order number and, when possible, photos of the item you received.
If the issue is confirmed, we will arrange an appropriate replacement or refund.
Cancellations
We process orders quickly.
If you need to cancel or modify your order, contact us as soon as possible at alridabahaoudini8@gmail.com.
We cannot guarantee that an order can be changed or cancelled once it has entered processing or has already shipped.
Shipping Charges
Original shipping charges are generally non-refundable unless your order was damaged, incorrect, or the issue was caused by us.
Refund Abuse
Velmora reserves the right to refuse refunds in cases of suspected fraud, repeated abuse of our refund policy, chargeback abuse, or other misuse of the guarantee.
Our guarantee is intended to allow genuine customers to try Velmora products with confidence.
Contact
For questions regarding returns or refunds:
Email: alridabahaoudini8@gmail.com